常见问题

All Juventus Memberships are valid all season long, expiring on June 30.

When you gift a Membership to someone older than 16, you are asked to name the recipient. He/she will receive a link to activate it and then enjoy all the services associated with it. Additionally, he/she will become the owner of the Membership once the gift has been redeemed. Important! To activate the Membership, it is necessary that the data requested in the "personal data" section of the recipient is complete.

When you give a Membership to a minor under the age of 16, you are required to indicate the name of the holder; you will be able to redeem and manage the Membership, or, alternatively, you can send the activation link to another adult who in turn can activate it by becoming its holder. The holder of a Membership will therefore be able to check, through their MyJuve profile, the affiliation of the minor and the related benefits.

No, to complete the purchase, your Membership number is enough and the Juventus Card is not required. With the Juventus Card, however, you can upload the tickets and enter the stadium in the event that restrictions are imposed by the authorities: the Card is valid for 10 years and it costs € 15 + shipping. For more info, click here.

Yes, the Juventus Card is valid until the expiration date shown on it. You will need it for digitally uploading admission tickets.

Our Fan Service is at your disposal for any clarification and advice. Click here to contact us.

To turn off auto-renew, log in to our site and access your MyJuve profile. Go to "My Purchases"> "Membership" and uncheck the "Automatic renewal" checkbox at least 15 days before the expiration date of your membership.

To access the Priority Ticket Sale, just enter your Membership code in the purchase process, in the "Tickets" section of Juventus.com.

The number of tickets that can be purchased is indicated in the "Tickets" section, in the information regarding the match, before every match.

Unfortunately, it is not possible. Connect to Juventus.com to stay informed of any exceptions useful for the name change on tickets purchased during the Priority Ticket Sale.

Submit your application in the "Invite-only" section of the Membership Events Platform. Log in and discover all the events reserved for Members.

The Welcome Pack shipped to a country outside the European Union may be subject to customs duties and taxes that will be charged to the recipient. Customs duties and taxes vary according to the country of destination and are applied upon arrival of the goods in the country. Contact your Customs Office for more information relating to the duties, taxes, and procedures for customs clearance of goods. And remember that falsifying the value of the Welcome Pack to reduce customs duties is against the law: any requests to do so will be ignored.

Our Fan Service is at your disposal for any clarification and advice. Click here to contact us.

You can find it on your MyJuve profile, after logging in, inside My Membership card.

Log into your MyJuve profile; go to "My Purchases", and select "Cancel Withdrawal" during the cooling-off period.

No, only J1897 and B&W Members can buy tickets for Young and Junior Black & White Members in their respective Priority Ticket Sales phases.

The Young Black & White Lite Membership is the ideal gift for all young fans aged 12-16.

The Junior Black & White Membership is the ideal gift for the little big fans up to 11 years of age.

The Young and Junior Black & White Memberships can be gifted by parents, friends, relatives, and anyone who cares about a young fan! In the purchase process, the buyer can choose who will be the beneficiary of the Membership and decide whether to be the holder or to name another adult for this role.

No, in fact, up to 6 years of age, admission is free without seat assignment: just show an identity document for both the child and the adult.

No, the Juventus Card is not mandatory.

No, the physical card is not present in the Welcome Pack, but you can view your affiliation or that of a Junior or Young Black & White Lite Membership whose Membership you manage in the MyJuve section, after logging in with your credentials.

Check here the information related to shipments within Italy. 

Check here the information related to international shipments.

The Black & White Lite Membership has the same features as the Black & White, minus the Welcome Pack. With this affiliation, Members can: access the Priority Ticket Sale, apply for invite-only events, enjoy the JTV subscription until the end of the season, benefit from discounts and promotions. For more information click here.

The Black & White Young Lite Membership is a Black & White that does not include the Welcome pack. The benefits that Black & White Young Lite Members will enjoy are access to invite-only events (application must be made by the holder), exclusive discounts, and promotions. For more information click here.